The following policies are for a sedan service. They do not apply to holidays, the Grand prix period, graduations or weddings.

In Montreal, for a reservation between 9:00am and 11:00pm, there will be no charge for a cancellation or a modification done at least 2 hours before the reserve pickup time. For a night or morning reservation between 11:00 pm and 9:00am, we will ask to receive the cancellation or the modification before 9:00pm the eve. Outside Montreal, it will be the same plus the traveling, for instance Mont Tremblant would be 4 hours. If this delay is not respected, we will bill you the total amount of the transfer.

We allow 15 minutes for a pick up. For an airport pick up, we will give 30 minutes for a domestic arrival, 45 minutes for an International arrival. After, the car will remain on site but we will charge waiting time at the usual hourly rate. We can track your flight, and the late arrival of a commercial flight is not considered a delay.

If you don't see your chauffeur, please call us toll free at 1-866-990-1979 and we will locate him for you. If you fail to contact us, you will be held responsible, considered a no show and charged a full service.